Bank Asia Limited
My Bank - Help Saturday December 03, 04:53:16 AM 2016
Understanding privacy policies
This Web site's Privacy Policy (click to view) tells you what kind of information the Web site collects, to whom it gives that information, and how it uses the information. Personally identifiable information is information that can be used to identify or contact you, such as your name, e-mail address, home or work address, or telephone number. However, this site only has access to the personally identifiable information that you provide, or to the choices you make while visiting this site. For example, this site cannot determine your e-mail name unless you provide it. This site cannot gain access to other information on your computer.
How to set up browser
The recommended browser is Internet Explorer 6 or later, Mozilla Firefox 3 or later, Opera 9 or later, Safari 3 or later. Mac OS X users should use Firefox or Safari. Please check your browser settings to ensure that your browser is set up to accommodate the requirements.
Note: Some antivirus software blocks cookies and pop-up windows. In addition to the instructions below, check your antivirus software to ensure that it is not blocking cookies or pop-up windows.
The recommended video resolution is 1024x768@75 Hz.
To check the resolution settings of your monitor:
    1. Right-click on the Desktop and select Properties. The Display Properties dialog box appears.  
    2. Click the Settings tab. Screen area should be set to 1024 by 768 pixels.  
    3. Click OK to close both dialog boxes.  
Please enable cookies
In order to use our site, please set your browser to enable cookies. The following instructions will only allow cookies for our web sites. Otherwise, you will have the same level of privacy protection as before.
  For Internet Explorer 6 or higher
    1. Click Internet Options... from the Tools menu.
    2. Click the Privacy tab, and then click the Sites... button.
    3. Add under the Address field, and then click the Allow button.
    4. Click OK to confirm, and then click OK again to leave Internet Options.
    5. Now you should be able to sign in.
  For Mozilla Firefox 3 or higher
    1. Click Internet Options... from the Tools menu.
    2. Click the Privacy tab, and then click the Accept cookies from sites.
    3. Click on Exceptions... button.
    4. Add under the Address field, and then click the Allow button.
    5. Click OK to confirm, and then click OK again to leave Internet Options.
    6. Now you should be able to sign in.
  For Opera 9 or higher
    1. Click Preferences... from the Tools menu.
    2. Click the Advanced tab, and then click the Cookies.
    3. Accept cookies, and then click the OK button.
  For Safari 3 or higher
    1. Click Preferences... from the Edit menu.
    2. Click the Security tab, and then click the Accept cookies only from sites you nevigate to.
    3. Now you should be able to sign in.
Your User ID
It is strongly recommended to change your User ID with an active e-mail address. we may use your e-mail address to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented, we might also use your e-mail to let you know about other services that we offer which may be of interest to you and which include providing you with our newsletter, to notify you of our current or future services, and to contact you where necessary; so that we can administer, support, improve and develop our business.
If you don't have any e-mail address you can change it with any preferred ( domain User ID. To use of other's e-mail address may cause serious cyber crime. You can change your User ID with invalid e-mail address, for which you may not sign in to this site again. In that case you should contact with your branch to reset your User ID again.
What is PIN Code?
A personal identification number (PIN) Code is a secret password shared between a user and a system that can be used to authenticate the user to the system. Typically, the user is required to provide a non-confidential user identifier (such as User ID) or token (such as a banking debit/credit card) and a confidential PIN Code (such as password) to gain access to the system. Upon receiving the User ID and PIN Code, the system looks up the encrypted PIN Code based upon the User ID and compares the looked-up encrypted PIN Code with the received PIN Code. The user is granted access only when the encrypted PIN Code entered matches with the encrypted PIN Code stored in the system. It should mention that no one can decrypt that PIN Code except resetting again.
Resetting PIN Code
If you forget your PIN code, you must reset it before you can sign in to this site. You can reset your PIN code by answering your Secret Question or submitting your Account and Transaction Information. To reset your PIN code click Forget My PIN Code. Alternately you can contact with your branch.
Create a strong PIN Code
A strong PIN code is one that's difficult for others to determine by guessing or by using automated programs. A strong PIN code is an important first step in protecting your personal information. A strong PIN code should:
  I) Contain four or more characters.
  II) Uses at least four of the following types of characters:
    a) Uppercase letters (A, B, C).
    b) Lowercase letters (a, b, c).
    c) Numerals (1, 2, 3).
    d) Special characters
  III) Isn't a dictionary word.
  Note: PIN code is case sensitive.
Change your PIN Code
To help protect your personal information, change your PIN code frequently. To change your PIN codes go to the Personal Profile -> Change My PIN.
Our system will force you to change your PIN code at certain interval. You can request to increase the time duration in days, months or even in years. You may set your own PIN Code expiry date between 1 to 90 days from your Personal Profile.
Way of Sign In
You can sign in with SSL (secure socket layer) or non-SSL security mode. In SSL mode press YES button when a SSL dialog window come. Alternately you can install the local certificate pressing the Install Certificate button. Dialog window will not prompt in next sign in.
New User Registration
Registering a new User ID is adopted User ID (username@domainname). This adopted User ID has limited access. With this User ID you can enjoy Net Banking service other than account related information (i.e. Account balance/statement, cheque book stop/request, account opening, fund transfer etc.). When you have an account with us you will get an original User ID (CustomerID@domainname). You have full access with this original User ID. You can change both adopted and original User ID later. Your Adopted User ID will be wipeout, if you do not Sign In regularly. You can create that ID later if available. Further detail go to Register User ID now.
Any Query/Suggestion Please contact us
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